"We would certainly recommend Causeway FM Facts to other colleges and companies and are very keen to get them involved." -- Madelein du Toit, Operations and Environment Officer for South Thames College.

South Thames College provides facilities for over 21,000 students over four London-based campuses in Wandsworth, Merton, Tooting and Roehampton. Across these campuses, their facilities include a sports hall, performance theatre, hair and beauty salons, CAD offices, electronics labs and workshops for engineering, motorcycle maintenance and musical instrument making. Having previously managed their maintenance tasks using complicated hand-written lists of jobs, South Thames College started seeking a facilities management solution to handle the burden of the work. After completing a full tender with a variety of companies, they concluded that Causeway FM Facts was the best solution for them. Not only was Causeway FM Facts customer-focused and capable of providing useful and informative reports, it could also be set up to allow different Facilities Managers in different campuses. They have now rolled the helpdesk out to Merton Campus after the College Merger in August 2009 and are discovering the huge range of benefits that our powerful and flexible facilities management solution offers. Operations and Environment Officer for South Thames College, Madelein du Toit, comments:

“It has been a steep learning curve, but everybody seems to have taken very well to the new helpdesk. We do a lot of cross site work, so our staff members enjoy that they can log jobs through the intranet wherever they are by just clicking an icon, without having to send an email or pick up a phone. What’s more, the jobs can’t be deleted; we have a fully auditable trail of building inspections and maintenance work logged on the helpdesk, which is invaluable for insurance and Health and Safety procedures. The PDA module has been especially useful so far, as it allows our Facilities Officers to raise and receive jobs whilst they are out and about, so they don’t have to be desk-based. The reporting side of FM Facts is also brilliant and allows us to spot particular faults in particular areas that require maintenance.”

South Thames College are hoping to expand their FM Facts solution in the near future, to include the Asset Management module. This will ensure they can keep all asset information and schedules in their central Helpdesk, rather than relying on a variety of different Helpdesks used by their M&E contractors. What’s more, they now have the reporting capability to make business cases for updates to the facilities systems. By clearly showing the amount of time they are saving and extra jobs their Facilities Officers can get done, they can provide a clear case for investing further in facilities management.

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