Rimex Metals (established in 1959) has long been an industry leader in metal finishing, specialising in stainless steel finishes, particularly for applications in architectural and interior design sectors, including the lift industry.
Following the COVID-19 pandemic, the company faced a significant internal shift where limited resources necessitated the reassignment of the Continuing Professional Development (CPD) seminar coordination, a critical activity in maintaining industry knowledge and standards. The responsibility for the coordination of CPD activity started to impact an already heavy workload, with projects such as HS2 taking president.
The Challenge
The additional demands that coordinating CPDs required became a bottleneck, impacting on the organisations' ability to focus just on core projects within a niche area of the industry.
It ultimately highlighted a need for external support to overcome these two core challenges:
- Resource constraints: The CPD coordination responsibilities were reassigned internally due to resource limitations, stretching the existing team thin and adding substantial administrative burdens on an already heavy workload.
- Time management difficulties: Coordinating CPDs involved numerous tasks, from booking sessions to managing communications. This important yet time-consuming process became a distraction internally, one that could be easily fixed by outsourcing to the right external partner.
The Solution
To address these challenges, Rimex Metals turned to Causeway Enhance, a specialist telemarketing service provider, known for their expertise in supply chain engagement and telemarketing services in the construction sector.
The objective was to streamline CPD bookings and alleviate the administrative burden from Rimex Metals by delegating all CPD management to Causeway Enhance.
Key services provided by Causeway Enhance:
- Centralised CPD coordination: Causeway Enhance took over all tasks related to CPD organisation, including sourcing the key architects working on Rimex Metals target projects, CPD session bookings, contact management, diary co-ordination and scheduling.
- Comprehensive logistical support: The service included thorough communication of details, such as specific presentation schedules, details of current projects involving the Practice, key contact persons, and logistical considerations such as lunch and parking arrangements, ensuring each CPD session ran smoothly.
The Outcome
The collaboration between Rimex Metals and Causeway Enhance delivered substantial improvements in efficiency, allowing Rimex Metals to fully focus on strategic project management.
- Significant increase in CPD sessions managed: Within a month, Causeway Enhance successfully organised 18 highly qualified CPD sessions for Rimex Metals, which underscored the effectiveness and scalability of their approach. Over 80% of CPDs booked face to face with top specifiers.
- Enhanced operational efficiency: With the logistical burden removed, Remix Metals reallocated time and resources toward critical project responsibilities, including work on major projects.
Improved confidence and workflow: Knowing that CPD management was in the hands of experienced professionals provided Rimex Metals with a significant sense of confidence, reinforcing Causeway Enhance's role as a reliable partner in Rimex Metals' professional development services.
"Partnering with Causeway Enhance to coordinate our CPD activities has transformed our process. It removed the administrative burden from our team, allowing us to channel our time and expertise into critical projects. With Causeway Enhance managing every detail, I have complete peace of mind knowing that each CPD session is fully booked with our ideal clients, ensuring our efforts make the right impact."
Keith Wilson, Architectural Manager
The partnership with Causeway Enhance has proven to be a highly effective solution for Rimex Metals. By transferring CPD management to a dedicated and experienced team of construction telemarketers, Rimex Metals could redirect focus toward other essential areas of the business, positively impacting both workflow and project timelines.
The collaboration demonstrates the value that targeted, outsourced support can provide in ensuring CPD requirements are professionally managed.
Rimex Metals' experience underscores the efficiency gains achievable through Causeway Enhance telemarketing services, which not only streamlined processes for Rimex Metals but contributed to improving attendance levels for professional development in niche areas of construction.
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