Durham County Council (DCC) is taking a major step towards digitising workforce management with the adoption of the CausewayOne Digital Tools suite (comprising of CausewayOne Field and CausewayOne Docs). This secure, cloud-based solution suite will replace manual, Excel-based timesheets, which currently rely on macros and are becoming non-compliant with new security restrictions coming into effect in 2025.
Currently, over 160 operatives and 60 foremen/managers at DCC rely on spreadsheets and paper-based workflows to track normal and overtime hours, specialist tasks such as winter maintenance and call-outs and ensure accurate payroll processing. This manual approach makes submitting, reviewing, authorising and approving timesheets time-consuming and prone to errors. As a long-time user of Causeway one.network, Alloy, Horizons and AccsMap, DCC approached Causeway to explore digital solutions that could replace these manual processes.
Empowering Durham County Council with a modern, integrated solution
Understanding DCC’s unique challenges and requirements, Causeway proposed CausewayOne Digital Tools—a fully integrated, cloud-based platform designed to digitise and automate the council’s time-consuming manual tasks. The solution directly addresses DCC's operational challenges through its comprehensive functionality and purpose-built design. With CausewayOne Field, DCC transforms their submission, review, authorisation and approvals processes through complete digitisation.
After a thorough evaluation process, Durham County Council ultimately chose CausewayOne Digital Tools for several important reasons:
- A trusted partner: As a long-standing Causeway Technologies customer, they had confidence in Causeway’s expertise in delivering reliable, industry-leading solutions.
- Security and compliance: The council needed a solution that aligned with upcoming security regulations while maintaining data integrity and accuracy. CausewayOne is a secure cloud-based solution meeting current security requirements and providing a future proof platform.
- Eliminating manual processes: The council will be able to seamlessly connect the data between systems, avoiding the need to rekey the information multiple times into payroll systems, job costing systems and other expense, resource management and management information systems.
- Improved collaboration and transparency: Digitised forms allow operatives and managers to submit timesheets via a pre-configured form, ensuring real-time data capture. The data is then securely stored, automatically reviewed and approved and saved for future auditing.
- Scalability for future needs: While replacing timesheets is the first step, CausewayOne Field gives DCC the flexibility to digitise additional processes from expense tracking and mileage reporting to health and safety and quality, supporting its long-term digital transformation.
A partnership for long-term digital transformation
This investment represents a major milestone in DCC’s digital transformation, ensuring its workforce processes are smarter, faster, and future-proof.
"Durham County Council is leading the way in workforce digitalisation. By choosing CausewayOne Digital Tools, they’re not only improving efficiency today but also future-proofing their processes for years to come. We are proud to support Durham in this journey and look forward to seeing the long-term impact of this modernisation," said Richard Adams, Business Development Manager at Causeway Technologies.
Looking ahead
With CausewayOne Digital Tools, DCC is eliminating inefficiencies, improving accuracy, and ensuring compliance with modern security standards. Causeway Technologies is proud to support the council on its digital transformation journey, helping to streamline operations and unlock even greater value.
Learn more about how CausewayOne Digital Tools can digitise operations and processes for local councils or contact us for details.
