Chorley Council (CC) is a local authority in Lancashire, committed to providing excellent public services and initiatives for its community of around 117,700 citizens.
Since 2022, Chorley Council (CC) has used Causeway's connected asset management software, Causeway Alloy, to enhance the efficiency and visibility of their environmental services. This implementation has significantly improved their operational workflows, leading to better service delivery for residents and optimised resource management.
The Challenge
CC faced several challenges in managing diverse environmental services. Their previous system lacked the integration and visibility required to effectively monitor and allocate tasks. This often led to inefficiencies, duplicated efforts, and a reactive approach to service management. The council needed a solution that could centralise their operations, streamline workflows, and provide real-time data for informed decision-making.
The Solution
To address these challenges, CC implemented Causeway Alloy across various service areas. Causeway Alloy's comprehensive asset management capabilities provided a single platform for managing:
- Grounds maintenance
- Car parks
- Trees
- Street cleansing
- Playgrounds
- Gullies, shrubs, and bus shelters
- Water bodies such as ponds
Key Benefits
Enhanced visibility and reporting:
- CC now has increased visibility of activities and work schedules, benefiting both management and residents.
- The council can clearly identify tasks, facilitating easy reallocation of work where necessary.
- Customisable reports allow CC to track key performance indicators, such as on-time grass cutting, and break metrics down by team for performance reviews.
Operational efficiency:
- Causeway Alloy has enabled Chorley to optimise their rounds, saving significant time. For example, some schedules were reduced from five days to four, freeing up resources for other key tasks.
- Automation of processes has minimised the time CC spend on work allocation and team management, allowing the management team to focus on improving frontline services.
Proactive rather than reactive service management:
- By plotting assets and capturing condition data, CC can address issues proactively before they are reported by the public or councillors.
- Integration with Alloy Mobile allows council operatives to conduct inspections and sync results in real-time, ensuring timely and efficient maintenance.
The Outcome
Since implementing Causeway Alloy, CC has experienced substantial improvements in their environmental services management:
- Time savings and resource optimisation: The council has saved an entire day per week on some schedules, allowing these resources to be redirected to other key tasks.
- Improved service delivery: Automation and better resource allocation have enhanced the CC’s ability to respond to resident needs and maintain high standards of service.
- Data-driven decisions: With detailed reports and real-time data, CC can make informed decisions about resource allocation and service improvements.
Grounds:
Grass cutting, and other maintenance activities are now scheduled and managed efficiently, with automatic notifications for ad-hoc requests.
Playgrounds:
Street Cleansing:
Car Park Management:
Regular inspections based on risk and usage are easily managed within Causeway Alloy, ensuring car parks are well-maintained and safe. Car park inspections include checking surface condition, signage, and infrastructure including fencing and lining.
Conclusion
Chorley Council's adoption of Causeway Alloy has transformed their environmental services from reactive to proactive, significantly enhancing operational efficiency and service quality. By centralising their asset management and leveraging real-time data, the council continues to deliver exceptional services to residents while optimising their resources.
Are you interested in hearing how you can achieve the same results for your organisation?
See how Causeway Alloy could make an instant difference to your asset management by booking a discovery call here.
