Earthmover Tyre Solutions provide a complete cradle to grave solution for tyre servicing.
The company specialises in the sale, service and fitting of earthmover tyres (which are designed for "off the road" use on large machines). They have qualified technicians working on a range of heavy equipment from cranes to tractors, and everything in between.
In this case study, hear from Sadie Hubbard, Managing Director at Earthmover Tyre Solutions, on why the business chose CausewayOne Digital Tools to digitise their on site delivery notes.
The Challenge
Prior to embracing digital transformation, Earthmover Tyre Solutions relied on a paper-based system for managing their delivery notes once a tyre fitting job was completed on site.
This traditional process proved to be inefficient, with delivery notes often arriving late, and sometimes illegible. As the business prepared for growth, the team realized that something needed to change to keep up with demand while maintaining accuracy and efficiency.
"The paper process just wasn't working for us. It was inefficient, time-consuming and was susceptible to errors."
Sadie Hubbard, Managing Director, Earthmover Tyre Solutions
The Solution
Earthmover Tyre Solutions wanted a modern cloud solution to capture delivery notes in a digital format, providing real-time visibility, streamlining operations and improving accuracy.
Following an evaluation process of solutions on the market, Earthmover Tyre Solutions opted to implement CausewayOne Digital Tools, a platform designed for the construction industry.
CausewayOne Digital Tools is a suite of applications that are designed to drive productivity, efficiency, and create a single-source-of-truth intelligence at all stages of the construction and maintenance lifecycle. Key features for Earthmover Tyre Solutions were mobile form management and the common data environment, which together enable custom forms to be created and used in the field, and completed documented to be securely stored in the cloud.
The Outcome
The adoption of CausewayOne Digital Tools has delivered immediate and significant benefits for Earthmover Tyre Solutions.
What was once a cumbersome, paper-based process has been transformed into an efficient, seamless digital workflow. Tyre fitters now complete delivery notes directly on their mobile devices as soon as a job is finished. The process is streamlined: all required data, including images and safety checks, are uploaded in real-time and automatically sent to both the office and the client. This shift has had an immediate impact on operational efficiency.
Delivery notes are processed much faster, eliminating delays and reducing errors. The team now enjoys real-time visibility into job statuses, enabling them to stay on top of every task.
Furthermore, the embedded safety checks ensure that health and safety compliance is fully integrated into the process, reducing the risk of oversights. Digitising the processs has made these improvements almost instantly, enhancing accuracy and reliability from day one.
"Within a week of selecting CausewayOne Digital Tools we completed training with Causeway, configured the solution to meet our needs and had rolled it out to all of tyre fitters. It's given us better visibility almost immediately, and we've had some really great feedback from our client base already."
Sadie Hubbard, Managing Director, Earthmover Tyre Solutions
Since implementation, Earthmover Tyre Solutions have also been able to provide a better service to their clients who were asking for copies of delivery tickets. By utilising CausewayOne Digital Tools delivery notes are automatically saved into an organised online portal where the customers can access them directly. This not only saves time for the office administrators but with all information immediately available allows for a faster payment.
Looking ahead, the business is now looking how to improve their service even further and working with Causeway to automate the order processing using Artificial Intelligence (AI).
"The Causeway solution has enabled us to achieve things we never thought possible. We are now even looking at using AI to automatically extract job details from customer emails, add them to a job sheet, create a job reference, notify the customer, and schedule the engineer—all without manual intervention. This allows us to handle tasks outside of business hours, helping us complete jobs faster, keep our customers informed, and reduce administrative tasks."
Sadie Hubbard, Managing Director, Earthmover Tyre Solutions
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