Service & Maintenance

Causeway Vixen delivers comprehensive planned & reactive maintenance management for all companies engaged in service & maintenance work. These include property services companies as well as service & maintenance companies operating in the building services sector.

Vixen’s functionality encompasses management of sub-contractors, internal operatives, direct labour etc. across the industrial, commercial and high-technology sectors. General maintenance, electrical & mechanical repairs, servicing and safety certification in the domestic (owner-occupied & tenanted) sectors are all covered.

 

Feature Wheel

  • Property/assets
    • Multi-location/multi-storey or single location.
    • Routine & call-out rules.
    • Alerts and charging agreements.
    • Comprehensive asset details.
    • Full service-&-maintenance forward-plan.
  • Helpdesk
    • Instant identification from range of criteria.
    • Diagnosis scripts identify problem.
    • Instant access to warnings etc.
    • Instant access to property & asset history
    • Instant access to job progression data.
    • Instant access to engineer travel & visit details.
    • Workflow folders manage key processes.
  • Engineers' Diary
    • View by region/resource-group.
    • Six week view of PPMs.
    • Indefinite pan forward/back.
    • View all jobs.
    • Drag & drop or clipboard allocation.
    • Instant access to call-out & reactive job details.
    • Allocate by skill code, location, nearest/quickest .
    • Roll-forward uncompleted jobs at any time.
  • Job progression
    • Logical steps for engineer.
    • ETA & ETD input.
    • Mandatory workflow steps.
    • Optional/mandatory forms.
    • Select completion codes or follow-on codes.
    • Retain or relinquish.
  • Sub-contractor allocation
    • View all current & planned jobs.
    • Includes allocated/unallocated.
    • Allocate/split to sub-contractor by skill code.
    • Include specific scheduled tasks .
    • Drag & drop or clipboard allocation.
  • Parts management
    • Set parts list & re-order level.
    • Quick search.
    • Automatic replenishment.
    • Identify & eliminate slow-moving/obsolete parts.
    • Minimise cost/space/travel-cost.
    • Requisition parts with/without approval.
    • Follow requisition from order to collection.
  • Invoicing
    • Charge tables by client dictate charging criteria.
    • Cost-plus/time-&-materials calculations.
    • Allows user adjustment.
    • Schedule-of-Rates invoicing from client or engineer-input. S-o-Rs plus uplifts, minimums, rules.
    • Quoted-work & free type options.
    • Routine service invoices generated automatically.
    • Invoices sent by post, email or e-Invoicing.