FM Online |
CAFM

Part of the FM Facts suite, FM Online is a powerful intranet based suite of software tools that enables users to raise a request, book a resource and notify reception of expected visitors.

Available 24 hours a day, this online access provides a single interface to Helpdesk, Resource Booking and Visitor Management, improving the customer experience and enhancing the profile of the FM department. It also reduces the number of direct calls and emails to FM staff, enabling them to focus on other activities.

 

Feature Wheel

  • 24/7 self service
    • Global access.
    • 24/7 availability.
    • Improves communication between FM and client.
    • Reduces calls to Helpdesk.
  • Issue logging
    • Single point for logging jobs.
    • Jobs can be logged at any time.
    • Users can monitor logged requests.
  • Job tracking
    • Online tracking of requested jobs.
    • Reduces calls/emails to FM staff.
    • Improves customer experience.
  • Resource booking
    • Facilitates catering requests.
    • Ability to amend/manage booking.
  • Visitor booking
    • Single point of access to book visitors.
    • Can book visitors at same time as booking a room.
    • Avoids double entry of information.